Frequently Asked Questions
Everything you need to know about shopping with Lost Files NYC.
What is the typical shipping timeframe for orders?
Standard domestic orders are processed within 2-3 business days. Once shipped, you can expect delivery within 5-7 business days depending on your location.
Do you offer international shipping?
Yes, Lost Files NYC ships worldwide. International shipping rates and delivery times are calculated at checkout based on the destination country.
What is your return policy?
We accept returns on unworn and unwashed items with tags attached within 14 days of delivery. Please note that certain limited-edition 'Archive' drops may be final sale.
How can I track my order status?
Once your order has been dispatched, you will receive an email confirmation containing a tracking number and a link to the carrier's website.
Are the products authentic and true to size?
All items are 100% authentic and curated by our team. Sizing varies by collection, so we recommend checking the specific size guide located on each product page.
What payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express), as well as digital payment options including Apple Pay, Google Pay, and PayPal.